Frequently Asked Questions
Everything you need to know about our handcrafted copper collections.
How do I maintain and clean my copper products?
To maintain the natural luster, wash with warm soapy water and dry immediately with a soft cloth. Avoid abrasive cleaners; for a deep polish, a mixture of lemon and salt or a specialized copper cream works best.
Will my copper items develop a patina over time?
Yes, pure copper naturally oxidizes when exposed to air and moisture, creating a unique vintage patina. If you prefer the bright finish, regular polishing will keep it looking brand new.
What is your shipping policy for fragile home decor?
We use custom-fit, reinforced packaging to ensure your items arrive safely. Orders are typically processed within 2-3 business days and shipped via insured carriers with tracking provided.
Do you offer international shipping?
Yes, Empire Copper ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the items.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that custom-engraved or bespoke copper pieces are final sale unless they arrive damaged.
Are your copper kitchenware items food-safe?
Absolutely. All Empire Copper kitchenware intended for food use is lined with high-quality tin or stainless steel where necessary to meet safety standards while providing superior heat conductivity.